Privacy Policy

Last Updated: March 8, 2026

Our Promise: Your data belongs to you. We don't train AI models on your personal content. We don't sell your data. Ever.

1. Introduction

Welcome to My-CoMind ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have control over your personal cognitive data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our cognitive continuity services.

By using My-CoMind, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us:

  • Account Information: Email address, name, and authentication credentials when you create an account
  • Voice Recordings: Audio recordings you create using our service
  • Transcriptions: Text transcriptions of your voice recordings
  • Usage Data: How you interact with our application, features you use, and preferences you set

2.2 Automatically Collected Information

  • Device Information: Device type, operating system, unique device identifiers
  • Log Data: IP address, browser type, pages visited, time spent on pages
  • App Performance: Crash reports, performance data to improve our service

3. How We Use Your Information

We use your information solely to provide and improve our services:

  • To transcribe your voice recordings into text
  • To organize and connect your thoughts, decisions, and insights
  • To enable you to search and query your own content
  • To provide customer support and respond to your requests
  • To send you important updates about our service (with your consent)
  • To detect and prevent fraud, abuse, or security incidents

What We DON'T Do:

We do not use your personal voice recordings, transcriptions, or cognitive content to train machine learning models. We do not share your personal data with third parties for marketing purposes. We do not sell your data under any circumstances.

4. Data Storage and Security

4.1 Where Your Data Lives

Your data is stored on secure cloud servers located in Canada and the United States, provided by trusted infrastructure partners who maintain SOC 2 Type II and ISO 27001 certifications. As a Communitech-affiliated startup, we adhere to strict data governance standards.

4.2 Security Measures

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for data in transit (TLS 1.3)
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • Strict access controls and authentication protocols
  • Employee background checks and privacy training

5. Your Data Rights

You have complete control over your data:

  • Access: Download all your data at any time
  • Correction: Edit or update any information
  • Deletion: Permanently delete your account and all associated data
  • Portability: Export your data in standard formats
  • Restriction: Limit how we process your data

To exercise these rights, contact us at privacy@mycomind.com. We will respond within 30 days.

6. Data Retention

We retain your data for as long as you maintain an active account. If you delete your account:

  • Your personal content (recordings, transcriptions) is permanently deleted within 30 days
  • Anonymized usage statistics may be retained for service improvement
  • Legal backups are purged according to our retention schedule (maximum 90 days)

7. Third-Party Services

We use limited third-party services to operate our platform:

  • Cloud Infrastructure: For secure data storage
  • Authentication: For secure login services
  • Analytics: For understanding app usage (anonymized only)

All third-party providers are vetted for privacy compliance and are contractually bound to use your data only for the specific services they provide to us.

8. Children's Privacy

My-CoMind is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

As a Canadian company affiliated with Communitech in Kitchener-Waterloo, we primarily store data in Canada. However, some infrastructure services may process data in the United States. All transfers are protected by standard contractual clauses and adequacy decisions.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification for significant changes

We recommend reviewing this policy periodically. Changes are effective when posted.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@mycomind.com
  • Address: My-CoMind Inc., Communitech Hub, 151 Charles Street West, Kitchener, ON N2G 1H6, Canada

We are committed to working with you to resolve any privacy concerns.